Platform
Four pillars. One automated pipeline.
Ingest, Analyze, Store, Act — powered end-to-end by AWS Bedrock, OpenSearch, RDS, SQS and Lambda.
Amazon SQS + AWS Lambda
Ingestion at Scale
Crawler Fleet collects reviews from 50+ platforms (Google, Trustpilot, Yelp, Booking, TripAdvisor) with EventBridge Scheduler orchestration.
- ✓Distributed crawlers on Fargate
- ✓SQS dead-letter queue for retries
- ✓Auto-scaling based on queue depth
Amazon Comprehend + Amazon Bedrock
NLP & Understanding
Comprehend detects language and entities. Bedrock Claude 3.5 Sonnet classifies sentiment and extracts intent from every review.
- ✓Multi-language detection
- ✓Sentiment score (-1.0 to 1.0)
- ✓Risk scoring (1-100)
Amazon Bedrock Claude 3.5 Sonnet
Generation
Generates brand-voice replies that match your tone, values, and industry best practices. Every draft is reviewed by your team before publishing.
- ✓Brand-voice fine-tuning
- ✓Industry-specific templates
- ✓Multi-lingual responses
Amazon Bedrock + Amazon OpenSearch Service
Risk Scoring
Real-time Risk Feed surfaces critical reviews. OpenSearch full-text queries find patterns across millions of reviews in milliseconds.
- ✓Real-time risk feed
- ✓Full-text search on normalized text
- ✓Anomaly detection per tenant